Diversified Lending Group DBA Cross Timbers Mortgage
Cross Timbers Mortgage
Chad Caplinger is a licensed mortgage loan originator (NMLS #462652) with Cross Timbers Mortgage, working with homebuyers, homeowners, and referral partners on residential mortgage financing. This website is operated by Diversified Lending Group DBA Cross Timbers Mortgage and is used to share contact information, provide client service, and collect express written consent from individuals who want to receive calls and text messages about their mortgage inquiry.
Business Information
A2P 10DLC Disclosure
SMS / Text Messaging Program
Cross Timbers Mortgage offers a text messaging program so clients and prospective clients can communicate quickly about their mortgage inquiry. Messages are sent only to individuals who have given express written consent by providing their mobile number and agreeing to our consent language in the chat widget on this website. The chat widget is the only way we collect a mobile number and SMS consent. We do not collect phone numbers through any form, survey, or other channel on this site.
Types of messages you may receive
- Replies and follow-ups to a question or request you submitted
- Appointment scheduling, confirmations, and reminders
- Requests for documents or information needed for your loan inquiry
- Status updates related to your loan application or pre-approval
- Informational messages about your inquiry, sent in the course of the conversation you started with us
Sample messages
Hi [Name], it's Chad Caplinger with Cross Timbers Mortgage (NMLS #462652). Thanks for reaching out about your home loan. Is now a good time for a quick call? Reply STOP to opt out.
Hi [Name], this is a reminder of your mortgage consultation with Chad Caplinger at Cross Timbers Mortgage tomorrow at 10:00 AM. Reply YES to confirm or STOP to opt out.
Hi [Name], Chad Caplinger here. I still need your most recent pay stub to finish your pre-approval. You can reply here or email [email protected]. Reply STOP to opt out.
Message frequency
Message frequency varies and depends on your activity and your loan inquiry. Messages are sent as needed in response to your inquiry, typically fewer than 10 messages per month.
Cost
Message and data rates may apply. Text messages are sent by Diversified Lending Group DBA Cross Timbers Mortgage. Your mobile carrier does not charge us for the messages you receive, but standard message and data rates from your carrier may apply to you.
How to opt out
You can cancel the SMS service at any time. Reply STOP to any message you receive from us, or text STOP to +1 (405) 255-8073. After you send the message "STOP", we will send you a confirmation message and then no further messages will be sent to you. If you want to rejoin, start a new chat with us using the chat button on this website and give consent again, and we will resume sending messages to you.
How to get help
Reply HELP to any message for assistance, text HELP to +1 (405) 255-8073, call +1 (405) 255-8073, or email [email protected].
Carriers and delivery
Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your mobile carrier and is not guaranteed. SMS service is available on most major U.S. carriers.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with subcontractors and service providers who support the delivery of our messaging and customer service (for example, our CRM and SMS delivery platform), and only for that purpose. Text messaging originator opt-in data and consent are never shared with any third parties.
Consent to receive text messages is not a condition of any purchase, application, or service. Full details are in our Terms & Conditions and Privacy Policy.
How We Collect Consent
How to Opt In to Text Messages
There is no sign-up form on this website. We collect phone numbers and SMS consent in exactly one place: the chat widget on this site. No phone number is ever added to our messaging list from any other source.
The only way to opt in: our chat widget
Click the chat button in the corner of this page. You will be asked for your name, email, and mobile number, and you must affirmatively check the consent box shown in the chat before any message is sent to you. This is the single opt-in path for our SMS program. We do not collect mobile numbers or SMS consent through any form, survey, landing page, or other channel.
Other ways to reach us
You are welcome to call or text us directly using the buttons below. Calling or texting us is not an opt-in to our SMS program and will not add your number to it. If you text us, we will reply to that conversation only; to receive appointment reminders, document requests, or loan status updates, you must opt in through the chat widget.
The consent you are agreeing to
By providing your mobile number in our chat widget and checking the consent box shown there, you agree to receive SMS text messages and phone calls from Diversified Lending Group DBA Cross Timbers Mortgage at the number provided, including conversational replies, appointment reminders, document requests, and loan status updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
Consent to receive text messages is not a condition of purchase or of any loan application. See our Terms & Conditions and Privacy Policy.
Do not add a GHL form, survey, or any other field that collects a phone number to this page. The chat widget is the single consent capture point for this A2P campaign.
Policies
Our full messaging terms, website terms of use, and data practices are published on the two pages below. Both are publicly accessible from every page of this site.